If you feel we have let our standards slip and have a complaint, we want to hear about it. This provides us with an opportunity to resolve the issue and enables us to learn from our mistakes to continue to improve the service we deliver to all customers.
Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.
Call us on 0508 NZCU4U (0508 69 28 48)
Monday to Friday 8.00am - 3.30pm
Ask to speak with someone in our Senior Management Team.
NZCU Steelsands Feedback
Private Bag 92121
Victoria St West
Complete an online complaints form
However you choose to contact us we can ensure you that your complaint will be acknowledged within two working days.
If you have an idea on how we can improve our service or you just want to make a team member's day by providing some great feedback, please visit our feedback page.
If you feel that your complaint has not been resolved, you can escalate it by calling 0508 692 848 and ask to speak to the General Manager.
The Financial Services Complaints Limited is a free independent service that provides help to resolve disputes between a customer and a banking service provider. If you have made a complaint and feel we haven’t resolved the issue you can ask for their help .
Financial Services Complaints Limited
Level 4, 101 Lambton Quay
P O Box 5967
NZCU Steelsands abides by a set of banking standards set by the New Zealand Bankers' Association. You can view our responsibilities under the Code of Banking Practice.