Let us know how are we doing

If you have an idea on how we can improve our service or you just want to make a team member's day by providing some great feedback, we want to hear from you. 

How to contact us

Visit a branch

Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.

Call us

Call us on 0508 692 848
Monday to Friday 8.00am - 3.30pm
Feel free to speak to one of our Senior Management Team.

Write to us

NZCU Steelsands Feedback
Private Bag 92121
Victoria Street West
Auckland 1142


Complete an online feedback form


However you choose to contact us we can ensure you that your feedback will be acknowledged within two working days.


There may be times where you feel we have let our standards slip and have a complaint. Please visit our complaints page so we can listen and learn from our mistakes to improve our service.